There are 2 main ways you can receive IT support from an IT service
provider. The first model is called the Break/Fix Model. When you use this type
of model your only costs are when your technology breaks you pay a technician
to come fix it. The second model is the
Managed Services Model. With this model you pay a technician a fixed monthly
price to provide you with the services you need. Most companies are moving to the Managed
Services Model because the benefits are much greater than those with the
Break/Fix Model.
When you select the Break/Fix Model the only benefit is that
your initial costs are lower. With this
model the only services you receive are repairs on your systems when they
break. This can leave you and your technology
very vulnerable as no one is watching over your systems to make sure they are
secure and running at optimal performance.
While your initial technology spending might be less with this model,
your costs are unpredictable and if a disaster strikes it will not only be
extremely expensive to fix, but the lost productivity and revenue to your firm
can be crippling.
With the Managed Services Model you not only get repairs to
your equipment, should something happen, but you also have someone monitoring
your infrastructure 24x7x365 ensuring things are running properly. In addition,
you are protected from cyber threats and problems can be eliminated before they
cause significant down time. Just like
you need to perform maintenance on your car, there are many preventive
maintenance items that need to be done on your systems to maintain proper
operation, including:
- Installing Windows updates, security patches, and third party software updates
- Updating and monitoring AV software to ensure you are constantly protected
- Reviewing backups daily to confirm data has been backed up successfully and is available for restoration if needed
- Monitoring your network and firewall for any threats and updating firmware to ensure you have the best protection.
Technology plays such a critical role in running your
business that it’s best to think of it as an investment rather than an
expense. Make sure you select the
Managed Services Model for your technology support and make that investment in
your technology. Not only will you be
better protected from the myriad of threats out there, but you will also be
able to leverage your technology more completely which will increase your
productivity and help drive business growth.
Contact Us
Today to learn more about the Managed Services Model and how it can help your
business.
