Friday, August 12, 2016

What Are IT Managed Services?

There are 2 main ways you can receive IT support from an IT service provider. The first model is called the Break/Fix Model. When you use this type of model your only costs are when your technology breaks you pay a technician to come fix it.  The second model is the Managed Services Model. With this model you pay a technician a fixed monthly price to provide you with the services you need.  Most companies are moving to the Managed Services Model because the benefits are much greater than those with the Break/Fix Model.
When you select the Break/Fix Model the only benefit is that your initial costs are lower.  With this model the only services you receive are repairs on your systems when they break.  This can leave you and your technology very vulnerable as no one is watching over your systems to make sure they are secure and running at optimal performance.  While your initial technology spending might be less with this model, your costs are unpredictable and if a disaster strikes it will not only be extremely expensive to fix, but the lost productivity and revenue to your firm can be crippling.

With the Managed Services Model you not only get repairs to your equipment, should something happen, but you also have someone monitoring your infrastructure 24x7x365 ensuring things are running properly. In addition, you are protected from cyber threats and problems can be eliminated before they cause significant down time.  Just like you need to perform maintenance on your car, there are many preventive maintenance items that need to be done on your systems to maintain proper operation, including: 
  • Installing Windows updates, security patches, and third party software updates
  • Updating and monitoring AV software to ensure you are constantly protected
  • Reviewing backups daily to confirm data has been backed up successfully and is available for restoration if needed
  • Monitoring your network and firewall for any threats and updating firmware to ensure you have the best protection.  

Technology plays such a critical role in running your business that it’s best to think of it as an investment rather than an expense.  Make sure you select the Managed Services Model for your technology support and make that investment in your technology.  Not only will you be better protected from the myriad of threats out there, but you will also be able to leverage your technology more completely which will increase your productivity and help drive business growth.

Contact Us Today to learn more about the Managed Services Model and how it can help your business.